VP Operations

We are seeking a proven Vice President of Operations to own end-to-end operational execution across the company’s network services portfolio. This role provides enterprise-wide operational leadership — spanning network operations, project management, service delivery, billing operations, vendor management, and compliance — while working closely with executive leadership to drive scalable growth.

Objectives of the Role

• Serve as the operational backbone of the organization, ensuring all services, products, and deliverables are executed on time, within budget, and in full compliance with client agreements
• Partner with executive leadership to translate company strategy into operational plans, resource allocation, and measurable performance targets
• Build and continuously improve systems, processes, and team structures required to scale operations efficiently
• Drive cross-functional alignment between Operations, Technology, Client Strategy, Finance, and Project/Program leadership

Key Responsibilities

Operational Leadership & Delivery

• Own end-to-end accountability for all operational deliverables — ensuring network services, managed services, and product deployments are completed to scope, budget, and agreement
• Develop, implement, and continuously improve operational systems and processes that provide real-time visibility into progress, deliverables, and risk
• Lead the transition of operational functions as the organization evolves
• Serve as the senior escalation point for client-facing delivery issues

Strategic Planning & Budget Management

• Collaborate with executive leadership to develop performance goals and long-term operational plans aligned with company objectives
• Own the operational budget — including planning, expense management, and variance reporting
• Drive KPI development and reporting across efficiency, delivery performance, and financial metrics
• Contribute to enterprise strategy, growth initiatives, and market positioning

Team Leadership & Organizational Development

• Lead, mentor, and develop the operations organization, including managers, project teams, and vendor relationships
• Ensure proper staffing, skill alignment, and performance management across teams
• Foster a high-performance, accountable, and client-focused culture
• Partner with HR on workforce planning, succession, and development

Client, Vendor & Compliance Management

• Ensure all operational activities align with client agreements, SOWs, and contractual obligations
• Manage vendor and subcontractor performance to strict delivery standards
• Oversee compliance with regulatory and program requirements where applicable
• Enhance customer experience through operational improvements that drive retention

Cross-Functional Collaboration

• Partner with Technology leadership on infrastructure and deployment execution
• Collaborate with Client Strategy teams on lifecycle management and service delivery
• Work with Project/Program leadership to ensure governance, timelines, and budget adherence
• Participate in executive and board-level operational reporting

Qualifications

• Bachelor’s degree in Business, Technology, Operations, or related field (MBA preferred)
• 7–10+ years of progressive operations leadership experience, including 3–5 years at a senior level
• Background in telecommunications, networking, managed services, or infrastructure environments
• Proven experience managing budgets and P&L accountability
• Strong KPI, reporting, and data-driven decision-making experience
• Excellent cross-functional leadership and communication skills
• Proficiency with Microsoft Office and business systems (ERP/CRM/project tools)

Preferred

• Experience with network infrastructure or NOC environments
• Familiarity with regulated or compliance-driven programs
• PMP, Six Sigma, or similar certifications
• Experience leading operational scale or organizational transformation initiatives

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