Director, Consumer Products

The Director of Consumer Products will lead the residential and small business product portfolio and manage a team of product managers responsible for delivering innovative broadband and voice solutions. Working cross-functionally with marketing, engineering, sales, customer service, and finance, this role will drive product strategy, roadmap development, and execution to ensure products meet customer needs and support company growth.

Key Responsibilities

• Define and lead the multi-year roadmap for consumer and SMB broadband products

• Use data and customer insights to guide product decisions and improvements

• Partner with cross-functional teams to design, develop, and launch new product features

• Monitor market trends, competitors, and emerging technologies

• Track product performance and ensure alignment with company objectives

• Work with marketing to communicate product value and positioning

• Evaluate product investments and business impact in partnership with finance

• Act as a product champion across the organization

Qualifications

• Bachelor’s degree

• 7+ years of product management experience, preferably in consumer internet or voice products

• Experience developing product strategies and managing product roadmaps

• Strong communication and leadership skills

• Proven ability to deliver products that drive customer satisfaction and business results

• Understanding of telecom technologies, particularly fiber broadband